General terms and conditions of business

1. general

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") with Reichert & Silley GbR (hereinafter referred to as "Experts Express", "us" or "we") on the Experts Express website, mobile website or by telephone (collectively referred to as ""). By using or placing an order, you agree to be bound by the terms and conditions set forth herein ("the Terms and Conditions"). Please read the Terms and Conditions carefully before placing an order.
Only persons of legal age can order from us. You can order both as a consumer and as an entrepreneur in the sense of § 14 BGB. 

The offering of any product or service at any particular time does not imply or warrant that such product or service will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to change the Terms and Conditions from time to time without notice. The version of the Terms and Conditions applicable to your order shall be the version published on at the time you place your order.
Experts Express wants to provide you with the best online experience. For this reason, we need to ensure that our Services operate smoothly. You therefore agree not to (i) post, transmit, distribute, upload or market any information or content that could harm or negatively impact our company, products or services; (ii) behave or use any device in a manner that restricts, interferes with, or compromises the security of other users' use of the's use of the Website; and (iii) not to use any device or module, software, tool, agent, script or other device or mechanism (including, without limitation, spiders, bots, crawlers, avatars or intelligent agents) to navigate or browse the Website or copy any content from the Website. We reserve the right to exclude users who violate this provision or other policies set forth in these Terms and Conditions from accessing and to take legal action.

2. prices and shipping costs

The prices stated on include the statutory value-added tax, but not the shipping costs.
The cost of each payment method is clearly displayed at the end of the ordering process after entering the shipping address. Prices in stores, advertisements and online may vary. Discounts and discount codes are not equally applicable to all products and sales channels. Their validity may expire at any time and without prior notice.

3. order/conclusion of contract

You have the possibility to order some but not all products directly on

If you have placed your order and deposited your e-mail address with us, you will usually receive a confirmation by e-mail. The confirmation of the receipt of the order does not yet represent the conclusion of a contract. An order is merely an offer to conclude a contract by the purchaser. The acceptance of this offer takes place by the announcement of the dispatch in text form and/or the actual dispatch of the article. If for any reason we are unable to fulfil the order, we will notify you as soon as possible. If we have already received payment for the order, we will refund the corresponding amount using the payment method you used. If for any reason a different arrangement needs to be made, an Experts Express representative will contact you to arrange the refund.

4th delivery

Experts Express takes great care in accepting and processing orders and will deliver your order to the shipping address you provide. 
Experts Express makes every effort to deliver items in the order in which they are received. Although we make every effort to deliver within the timeframe specified during the order, delivery may take longer due to production reasons, shipping time or other events. 
Before you place the order, you will be informed about the expected shipping date. 

5. revocation of the order

As a consumer, you can cancel or revoke the purchase from the time of order up to 14 days after receiving the ordered items. If you have already paid for the items, we will refund the cost including delivery charges. If you wish to keep individual items and only partially cancel the order, the delivery costs will not be refunded. 

If you wish to cancel or return your order, please notify us in writing, preferably by e-mail, to; by post or by letter, to Reichert & Silley GbR, Winterhuder Weg 29, 22085 Hamburg (DE) or by returning the item received. Preferably, you use the return address provided by us in the event of a revocation, so that the return can be made directly to the warehouse assigned to the article. However, a return is also possible to the aforementioned address. In any case, the notification must be made within 14 days of receipt. You will then have a further 14 days to return the items in accordance with paragraph 6 below (Returns). We will refund as soon as possible using the payment method you used. This will be no later than 14 days after receipt of the cancellation or return, provided we have received the items back. With your consent, another payment method may be used for the refund. In no case will there be any additional charges.

If you have received a defective item, please notify Experts Express immediately. Experts Express will fully refund or return shipping costs for products found to be defective. Nothing herein shall be deemed to limit any applicable rights.

You will find further information in our cancellation policy.

6. return

Experts Express will provide a full refund for returned items in accordance with the provisions of Section 5 (Order Cancellation), provided that all items have been returned in the condition in which they were received. This means that the items must not have been damaged, used, soiled or altered.

7. payment methods

We offer the following payment methods:

cash before delivery
You can pay for the ordered goods by bank transfer to the bank details provided during the order process. The goods will be shipped after receipt of payment.

You have the option to pay for the order through your PayPal account. 

Credit card
When you place the order, you can pay with a valid credit card (Visa, Mastercard or American Express) and enter the credit card information. The processing of the payment is carried out by the company PayPal, but a separate PayPal account is not necessary for this.

Direct debit
You can pay the amount due by direct debit. The processing of the payment is carried out by the company PayPal, but a PayPal account is not necessary.

Experts Express gift cards
You can pay for all or part of your order placed on our website with Experts Express gift cards. 

Please note that Experts Express and our payment services provider reserves the right to send payment requests and other communications related to your purchase and payment to your email address.

8. liability

Nothing in these Terms and Conditions is intended to exclude or limit the liability of Experts Express in contravention of any applicable law relating to the exclusion or limitation of liability.

Experts Express shall not be liable for any indirect loss or damage incidental to the actual loss or damage, such as lost profits or orders, or for any undelivered products or failure to comply with any other obligation under these Terms and Conditions, if the cause of such failure is beyond our control, including but not limited to fire, flood, storm, riot, civil commotion, war, nuclear accident, terrorist activity or other form of force majeure.
Our maximum liability to you for any loss or damage arising from your order on shall be limited to the total amount of your order. This limitation of liability does not apply to injury to life, limb or health.

If there is a problem with a product that you have purchased online on and you have not been able to solve this problem together with Experts Express, you can submit your complaint on the EU online dispute resolution portal (ODR platform, Online Dispute Resolution): We are neither obliged nor willing to participate in the dispute resolution procedure.

9. colors

We make every reasonable effort to accurately display the characteristics of our products, including their composition and colors. However, colour display depends on your computer system and we cannot guarantee that your computer will accurately display the colours.

10. legal warranty

To the extent that the goods purchased are defective, Experts Express agrees to comply with all statutory warranty provisions. If you have a complaint regarding apparent defects in materials or workmanship of the goods provided by us, including damage incurred during transit, notify Experts Express immediately.

11. assignment

Experts Express reserves the right to assign or pledge to third parties all payment claims, including all payment instalments, arising in connection with the delivery of goods.

12. validity

If any part of these terms and conditions is held to be invalid or unenforceable by any court or regulatory authority, the remaining terms and conditions shall continue in full force and effect.

13. retention of title

All intellectual property rights, such as trademarks and copyrights on, remain with Experts Express and its licensors. The use of or its content, including copying and storing content in whole or in part, other than for personal, non-commercial purposes, is not permitted without the permission of Experts Express.

14. information about the company